Free People Product Flow Manager

A Product Flow Manager leads the back of house operations and maintains the flow of product from receipt to placement. Role Responsibilities Brand Experience • Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer • Actively participates as the manager-on-duty by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives • Delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements Leadership + Team Management • Leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations • Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team • Demonstrates loss prevention awareness through assisting markdowns and transfers; actively supports the heavy workload prepping and executing inventory Visual + Business Operations • Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues • Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes • Collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store’s inventory integrity • Leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication + Relationships • Contributes to an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies • Provides insight related to the shipment trends and new receipts to Store Manager and Assistant Managers Role Qualifications • Love for the FP brand • 1+ years store leadership experience • Experience being a team player • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays • Eagerness to learn and grow within the organization The Perks