Free People Key Holder

Free People is growing and opening a new location in Detroit, MI! A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. Role ResponsibilitiesBrand Experience • Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer • Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations • Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications Leadership + Team Management • Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks • Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales • Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources Visual + Business Operations • Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance • Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication + Relationships • Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins • Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills • Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression Role Qualifications • Love for the FP brand • Stands out as a leader • Experience being a team player • Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays • Eagerness to learn and grow within the organization The Perks URBN celebrates diversity and is committed to creating an inclusive environment for all employees. Employment Type: PART_TIME