Free People Assistant Store Manager

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. Role Responsibilities Brand Experience • Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer • Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way • Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications Leadership + Team management • Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability • Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities • Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection Communication + Relationships • Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team • Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager • Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth URBN offers comprehensive Perks & Benefits to employees.