Free People Assistant Store Manager

Free People in Ridgeland is relocating to Highland Village in Jackson in January and we are looking to add to the team! The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. Brand Experience • Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer • Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way • Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications Leadership + Team management • Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability • Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities • Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection Communication + Relationships • Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team • Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager • Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth