Role Summary FP Movement is growing and opening a new location in Burlington, VT! Their goal is to deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture founded on fitness, wellness and happiness. ; partners with the leadership team on the creation of an engaging in store experience that appeals to the FP Movement customer through community connection, visual presentation and lifestyle • Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere • Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness • Collaborates with the store team and Home Office on building fitness connections and consistent event programming that is reflective of the interests of the local customer; oversees and contributes to the planning and execution of inspiring events to drive engagement Communication + Relationships • Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team • Embraces a culture of development and goal setting by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth • Provides global insight related to the customer experience regarding product, presentation and events and provides feedback to the District Manager; participates within company and district forums through sharing store specific scenarios and ideas
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