Floor Supervisor

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions. Lead by example by delivering the Burberry Experience to customers when necessary. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.