Floor Operations Associate

Job Summary We are seeking a dedicated team member to welcome, assist, and exceed guest service expectations. Skills: • Sound communication abilities are key in fostering engagement and interaction with visitors • Improving guest experiences relies on the ability to troubleshoot effectively and make decisions that enhance overall satisfaction • Readiness to cater to a variety of guest needs and interactions • Experience in promoting and retailing store benefits and offerings Responsibilities: • Uphold outstanding guest service by following established service standards • Engage with visitors in a friendly and authentic fashion • Quickly assess guest requirements and tailor your approach to meet them • Assist patrons by educating them about the products available and proposing solutions to meet their needs • Ensure that scanning, bagging, and payment processing are carried out with precision and efficiency • Make sure your work area remains organized and free of clutter • Keep customers informed about promotions, recent arrivals, and upcoming store occasions • Advocate for visitors to register for loyalty programs and to think about signing up for store credit cards • Aid guests in utilizing and engaging with digital platforms, such as the store app and online services • Process returns following store guidelines to guarantee customer satisfaction • Optimize the procedures for order pick-up, drive-up services, and facilitating gift registry transactions • Support in addressing guest issues and de-escalating conflicts while adhering to store policies • Uphold regulatory compliance by ensuring adherence to federal, state, and local laws concerning regulated products • Support overall store activities as necessary based on the business's needs Additional Skills: • The ability to multitask effectively while also honing in on particulars is a sought-after skill in the workplace • Offering comfort through providing information on products and services to guests • Prompt flexibility in embracing advancing technology and digital strategies • Being adept at both autonomous work functions and working collectively with a team