If, like us, you believe in the power of a great outfit, we'd love to talk to you. As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
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