Floor Leader - Fashion Place

Together with your fellow leaders, you’ll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.Your day-to‑day will be spent on the shop floor, where you’ll lead and inspire a team of sales associates to achieve and surpass their goals. The Floor Leader role is all about making the world a better place one soap at a time!ResponsibilitiesDriving Sales: Utilize the Store Force dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Celebrate sales achievements with your team!Customer Experience: Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations. By fostering a culture of excellence in customer service, you’ll drive sales, create a loyal customer base, and build a positive reputation for your store.Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic‑driving initiatives.Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.Team InvolvementDevelopment: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Utilize Visual Merchandising guidelines to make real‑time adjustments to product displays based on sales and improve the customer experience.Policies and Procedures: Support your management team to keep…