At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. \- Provides associates with guidance in handling difficult or complex problems and works with other functional areas in resolving escalated complaints or disputes. \- 4-5 years' experience in roles with increasing responsibility AND analytical decision making. \- Strong understanding of Accounting procedures and systems (Oracle, AssureNET, ReconNET, etc.) \- Experienced end user of SQL query tools \- Cross-functional enterprise understanding and the ability to lead cross- functional projects.
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