FENDI Fashion Experts - Miami

Position

FENDI Fashion Experts - Miami

Job responsibilities

At FENDI, we believe luxury is an experience—one that is personal, expressive, and unforgettable. As a FENDI Fashion Expert, you are more than a Client Advisor—you are a curator of moments, a storyteller of the Maison, and a trusted style partner to our clients.

You will embody the spirit of FENDI by delivering exceptional, personalized service while cultivating meaningful, lasting relationships. Through deep client understanding and an intuitive approach to styling, you will elevate every interaction—transforming each visit into a distinctive and memorable journey.

What You’ll Do:

Create Elevated Client Experiences
Deliver a bespoke, high-touch experience that reflects the creativity, heritage, and innovation of FENDI.

Drive Results with Purpose
Achieve and exceed individual and boutique sales goals while contributing to overall store performance.

Build Lasting Relationships
Develop and nurture a strong client portfolio through thoughtful follow-up, personalized outreach, and strategic use of clienteling tools.

Act as a Brand Ambassador
Embody FENDI’s aesthetic and values through your presence, styling, and storytelling—bringing the Maison to life for every client.

Master the Product & the Maison
Continuously deepen your knowledge of collections, craftsmanship, and brand heritage, while staying informed on the competitive landscape.

Deliver Seamless Service
Support clients with special requests including bespoke orders, repairs, and after-sales care with precision and care.

Support the Boutique Environment
Maintain impeccable visual and operational standards in partnership with management and Visual Merchandising.

Collaborate & Inspire
Foster a positive, collaborative team culture and contribute to the onboarding and development of new team members.

Ensure Operational Excellence
Utilize POS and digital tools with accuracy; support stock management, opening/closing procedures, and adherence to company policies.

Profile

Who You Are:

A natural storyteller with a passion for fashion, creativity, and the arts
Client-obsessed, with a talent for building authentic, lasting relationships
Results-driven, with a strong sense of ownership and accountability
A polished communicator with confidence and emotional intelligence
Digitally savvy with strong organizational skills
A collaborative team player who thrives in a dynamic, fast-paced environment
Adaptable, with flexibility to work evenings, weekends, and holidays
Multilingual skills are a plus

Additional information

Why FENDI?

At FENDI, you join a Maison where tradition meets bold creativity. You will be part of a culture that celebrates craftsmanship, innovation, and individuality—where every team member plays a role in shaping the future of luxury.

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.