Our business model is based on an online platform of B2B, distributing to boutiques all around the world. This person will handle all aspects of order management, with a focus on providing sales and customer service to clients via phone, email, and chat. Important: Must be fluent in SpanishGoals of the position: Maximize online sales and repeat customers through phone/email communication.Visit the stores of our clients, to find new opportunities.Provide exceptional online customer service support.Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers).Initiate and follow-up with new clients.Answer product-related and general inquiries.Keep current with product information.Assist with various operational and administrative tasks.Support QA and share product and website-related client feedback.Contact clients for credit card decline and ensure daily sales goals are met.Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales.Showroom and office organization.Knowledge:
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