Q2 is a Spanish brand, after years of consolidating the business through Europe, we are now expanding worldwide.
Our business model is based on an online platform of B2B, distributing to boutiques all around the world. www.q2wholesaleusa.com
For our expansion in the United States, we are looking for a sales assistant for our Los Angeles office at the California Market Center.
The eCommerce Online Sales Associate is accountable for providing the highest level of client care. This person will handle all aspects of order management, with a focus on providing sales and customer service to clients via phone, email, and chat.
Note that our base customers will be B2B businesses, mostly boutiques that sell our brand.
Important:
Must be fluent in SpanishGoals of the position:
Maximize online sales and repeat customers through phone/email communication.Visit the stores of our clients, to find new opportunities.Provide exceptional online customer service support.Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers).Initiate and follow-up with new clients.Answer product-related and general inquiries.Keep current with product information.Assist with various operational and administrative tasks.Support QA and share product and website-related client feedback.Contact clients for credit card decline and ensure daily sales goals are met.Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales.Showroom and office organization.Knowledge:
Fashion eCommerce sales and customer service experience.Wholesale Fashion Industry.FashionGo and Faire B2B platformsOutstanding fashion selling behaviors, listening and responding to customer needs to deliver service.Client centric mentality.Detail oriented.Positive can do attitude.Resourceful and creative problem solver.Proficient: You possess excellent computer skills -- and are proficient in PC Windows, Microsoft Word, Excel, PowerPoint, and Outlook. Prior experience with Prestashop is preferred. You bring previous digital and print media sales experience.Excellent written and verbal skills.Drives to meet and exceed sales goals and customer expectations.Team Player.Ability to prioritize and multi-task in a dynamic environment.Qualifications:
5+ years of experience as LA Showroom Fashion District or Wholesale Sales Assistant and B2B sales.
Job Type: Part-time
Pay: $20.00 - $25.00 per year
Expected hours: 20 – 30 per week
Work Location: In person
Create a free account to keep reading — and to apply.
Create My Free AccountYou're just 60 seconds away from your new Creativeloft account.