Fashion Warehouse Operations and E-commerce Associate

Job description:

Los Angeles, CA

(1099 Contractor)

Bilingual

JLorraine Designs is a fast-growing, women-led luxury fashion brand. We are looking for a highly organized, proactive, hands-on Fashion E-Commerce & Operations Associate to take full ownership of daily order fulfillment, in store customer communication, and daily operational support.

This position is fast-paced, mobile, and hands-on, requiring someone who is comfortable moving between departments, experience working in a warehouse environment juggling multiple priorities, and taking initiative without being micromanaged.

If you thrive in dynamic environments, enjoy problem-solving in real time, and take pride in keeping systems running smoothly, this role is for you.

Role Overview

The Fashion E-Commerce & Customer Experience Associate is responsible for supporting e-commerce operations and assisting with daily operational workflows.

This role supports the Founder and Operations Lead by ensuring customers feel taken care of, messages are handled promptly, and internal systems remain organized and efficient at a luxury brand standard.

This is a 1099 independent contractor position.

Core Responsibilities

E-Commerce & Order Support

Monitor Shopify orders daily
Create and print multiple Shopify shipping labels
Flag delayed or problematic orders before they escalate

Operational & Administrative Support

Maintain organized digital systems including:

◦ Airtable

◦ Google Drive

◦ Trackers and inboxes

Support daily workflow between production, packing, and shipping teams
Be available to assist across departments when needed

Work Style & Expectations

This is a fast-paced, hands-on role
You will be moving between departments and assisting where needed
Must be comfortable being cross-trained in multiple areas
Must take initiative and operate independently after training
Must be adaptable during high-volume launches and peak seasons
This role requires strong multitasking and time management skills

Qualifications

Experience in fashion, e-commerce, retail, or customer service preferred
Canva, Capcut
Warehouse experience
Strong written communication skills
Comfortable with Shopify,
Highly organized and detail-oriented
Self-motivated and reliable
Calm under pressure and solution-focused
Comfortable working in a dynamic, growing brand environment
Bilingual (English/Spanish) preferred

Success in This Role Looks Like

Customers feel heard, supported, and taken care of
Orders move smoothly through the system
Systems stay organized without constant oversight
The Founder and Operations team can focus on growth and vision

Position Details

Position Type: 1099 Independent Contractor
Schedule: Flexible with availability during business hours
Location: On-site / Hybrid (hands-on, mobile role)
Industry: Luxury Fashion / E-Commerce
$19-21 HR

Job Type: Full-time

Work Location: In person

Pay: $19.00 - $21.00 per hour

Work Location: In person