Company Overview AllSaints is a global brand that values individuality and self-expression. Our mission is to empower customers to feel confident and cool through our high-quality products. About the Role We are seeking an exceptional Floor Manager to join our team in North America. Main Responsibilities - Support the brand leader and store manager in managing and motivating the team to deliver exceptional customer service - Oversee and provide leadership and support to stylist team members with first-line customer queries via our online customer service system - Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support - Be an expert ambassador for our product, inspiring both in-store and online customers and the team We value open communication, teamwork, and collaboration, and we strive to create an environment where everyone feels respected, valued, and able to give their best.
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