Fashion Stylist

If, like us, you believe in the power of a great outfit, we'd love to talk to you. THE ROLE As an AllSaints Stylist, you are the fundamental link between our products and customers. You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result You will greet our customers into our store and tailor your approach to support the purpose of their visit Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly WHAT SKILLS DO I NEED? Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints Excellent attention to detail A confident communicator You love fashion! We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.