Fashion Sales Professional

About the Team We are a dynamic team of professionals who share a passion for delivering exceptional customer experiences. As a Sales Associate, you will work closely with our management team to develop strategies and tactics that drive sales, build customer loyalty, and maintain high levels of customer satisfaction. Key Responsibilities • Sales Floor: • Understand organizational objectives and make decisions that align with Company priorities; • Take ownership and commit to delivering results while remaining actively aware of personal and store metrics; • Create short- and long-term strategies to achieve personal metrics and performance goals; • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity; • Represent Coach as a brand ambassador; • Demonstrate Coach's Selling and Service expectations at all times; • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics; • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships with customers; • Create positive impressions with customers by bringing their best self to work through attire consistent with Coach's Guide to Style; • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition; • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value; • Remain aware and clearly communicate current pricing and promotional strategy to customers; • Discuss product features and build the sale by leveraging cross-selling skills and abilities; • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs; • Sensitive to customers' needs and tailor approach by reading cues; • Attend to unique and individual shopping needs of each customer; • Work with multiple customers simultaneously and break away as appropriate; • Follow up with customers consistently and genuinely to influence/close the sale; • Flex personal selling techniques to contribute to overall store financial results; • Build lasting and loyal relationships with customers; • Leverage Coach's tools and technology to support relationship building and clienteling efforts; • Create enthusiasm and positivity for shared vision and mission; • Promote and endorse team selling environment; • Foster an environment of teamwork, trust, and collaboration with internal and external customers; • Remain solution-oriented; adaptable and flexible to changing business and store needs; • Welcome feedback and adapt behaviors as appropriate; • Maintain calm and professional demeanor at all times; Operations • Ensure all daily tasks are completed without negatively impacting service or Coach standards; • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner; • Maintain clean and tidy selling floor at all times; • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures; • Replenish inventory on sales floor as needed; • Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor; • Support cash-wrap when needed to process purchases, returns, and exchanges; • Efficiently process customer transactions: purchase, return, exchange, found order, etc.