Fashion Sales Advisor - Northlake Mall

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through our store, and actively selling our products. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. **Responsibilities:** • Provide excellent customer service by welcoming and guiding customers through the store, supporting them with direct customer service, and engaging in conversations to provide excellent service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers, and support with commercial or operational actions to reach sales targets with store management • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers to share relevant information to customers • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Contribute to a clean and tidy sales floor and back of house, including stockrooms • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI services and in-store tech services/tools • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, with a willingness to learn and adapt • Experience working in a dynamic and collaborative environment • *Benefits:** • Attractive benefits package with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • Inclusion in our H&M Incentive Program (HIP) • Competitive perks and benefits, varying by employment type and country • Opportunities for career growth and development • Comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off