Fashion Sales Advisor - Lafayette IN

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, welcoming and guiding customers through our store, and actively selling our products. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. **Responsibilities:** • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories & products in all areas of the store • Actively promote and sell our products to customers • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Retain and share your service, fashion and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative and curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all our H&M Group brands in stores and online • Inclusion in our H&M Incentive Program - HIP • Competitive perks and benefits in local markets • Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community