Fashion Sales Advisor: Customer Experience & Styling

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.A Day in the LifeWorking at H & M means no two days are ever the same, but a typical day will include the following responsibilities:Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories and products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiativesRepresent yourself and the H & M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencersUse your product and fashion knowledge to share relevant information to customersTeam & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines and legal requirements in all areas of the storeGive and receive feedback with your colleagues to learn, develop and support each otherParticipate in relevant available onboarding, introduction processes, training and courses relevant for your role and future developmentRetail Operations / Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice and processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart StoreSupport with opening and closing of the storeFollow all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You ArePassionate about fashion and everything we create in‑storeMotivated by giving customers a great experienceCommunicative, creative, curious, motivated, flexible, decisive and action‑orientedEnjoy working in a collaborative and dynamic environmentHave sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service‑related industriesWhy You’ll Love Working at H & MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disabilityInclusive company encouraging authenticity at workAccess to a large global talent community for career growth and aspirationsSupport for overall wellbeing with health insurance, wellness and family support programs, company‑matched retirement plan, paid leave programs, paid time off, and community day to serve your local communityPersonal style expression with employee discount at H & M, Other Stories and COSAll employees receive a staff discount card usable on all H & M Group brands in stores and online, and participation in the H & M Incentive Program (HIP)Job Status: Hourly, Non‑ExemptEEOC Code: SLSCompensation: Sales Associates Pay Rate $15.50 per hour*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.**H & M has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H & M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Location2825 South Glenstone Avenue, Springfield, United States#J-18808-Ljbffr