Fashion Sales Advisor - Columbia Mall MD**

**Overview:**
As a Fashion Sales Advisor at H&M, you will play a key role in providing exceptional customer service, driving sales, and contributing to a positive and inclusive work environment. You will be responsible for engaging with customers, promoting products, and maintaining a clean and tidy sales floor and back of house. **Responsibilities:**
• Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Guide customers through our fashion trends, stories, and products in all areas of the store
• Actively promote and sell our products to customers
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities
• *Qualifications:**
• As a Sales Advisor, you will be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented
• You should also enjoy working in a collaborative and dynamic environment
• Experience working with customer service in fashion, retail, or other service-related industries
• *Benefits:**
• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online
• Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound
• In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP
• We also offer a range of competitive perks and benefits, including comprehensive health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community