Fashion Sales Advisor - Castleton Square Mall

**Overview:** As a Fashion Sales Advisor, you will be responsible for providing exceptional customer service, guiding customers through the store, and promoting our products to drive sales and profits. You will work closely with the rest of the store team to deliver an outstanding customer experience and contribute to a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service by welcoming and guiding customers through the store, supporting them with direct customer service, and actively promoting our products • Use fashion and product knowledge to share relevant information with customers and provide personalized recommendations • Work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house • Support with commercial and operational actions to reach sales targets with the store management team • Keep up-to-date with fashion trends, styles, and products, and use this knowledge to advise customers • Participate in team and development activities, such as sharing knowledge and skills with colleagues, and receiving feedback and guidance • Complete full garment cycle from unpacking and refill to steaming, and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house, including stockrooms • Ensure good stock levels with replenishment routines on sales floor • *Qualifications:** • Passion for fashion and customer service • Experience working in a dynamic and collaborative environment • Ability to communicate effectively with customers and colleagues • Flexibility and adaptability to changing circumstances • Strong product knowledge and fashion awareness • Ability to work as part of a team and contribute to a positive and inclusive work environment • *Benefits:** • Competitive salary and benefits package • Staff discount card for all H&M Group brands • H&M Incentive Program (HIP) for sales performance • Opportunities for career growth and development • Inclusive and diverse work environment • Comprehensive benefits package, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

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