Fashion Sales Advisor - Bridge Street Town Centre

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through our store, and actively selling our products. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for a great shopping experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. **Responsibilities:** • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through our fashion trends, stories & products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) • Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all our H&M Group brands in stores and online • Inclusion & Diversity: We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • Inclusive company where you're encouraged to be yourself at work • Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Employee discount at H&M, & Other Stories, and COS