Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will play a crucial role in providing exceptional customer service, building strong relationships with customers, and driving sales growth. You will be responsible for creating a welcoming and engaging shopping environment, demonstrating a deep understanding of our fashion products, and delivering a personalized experience to every customer. **Responsibilities:** • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience • Use your fashion and product knowledge to share relevant information with customers • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • H&M Incentive Program (HIP) - a competitive perk program • Global benefits, including access to comprehensive health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Employee discount at H&M, & Other Stories, and COS • Opportunities for career growth and aspirations • Inclusive company culture, with a focus on diversity and equity • Access to a large global talent community