Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through our stores, and promoting our products and services. You will work closely with the rest of your store team to deliver an excellent customer experience, while also maintaining a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers, including our Customer Loyalty App and in-store sustainability initiatives • Represent yourself and the H&M brand positively during all customer interactions • Support commercial or operational actions to reach sales targets with store management team • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Use your product and fashion knowledge to share relevant information with customers • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • Attractive benefits package with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • H&M Incentive Program (HIP) • Inclusion and diversity initiatives • Competitive perks and benefits in local markets • Access to comprehensive benefits, including health insurance, wellness, and family support programs • Paid leave programs and paid time off, including a community day to serve your local community • Express your personal style with our employee discount at H&M, & Other Stories, and COS