Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, guiding customers through our fashion trends and products, and contributing to a clean and tidy sales floor and back of house. You will work closely with the rest of your store team to deliver an excellent customer experience. **Responsibilities:** • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories & products in all areas of the store • Actively promote and sell our products to customers • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Experience working with customer service in fashion, retail or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • Inclusion and diversity initiatives • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Express your personal style with our employee discount at H&M, & Other Stories, and COS