Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, welcoming and guiding customers through our store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through our fashion trends, stories, and products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • *Qualifications:** • As a Sales Advisor, you will be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • You should also be communicative, creative, curious, motivated, flexible, decisive, and action-oriented • You should also enjoy working in a collaborative and dynamic environment • Experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online • Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound • In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP • We also offer competitive perks and benefits, which may differ between employment type and countries • Our Inclusion & Diversity policy aims to create and maintain inclusive, diverse, and equitable workplaces throughout our organization • We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases