Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be the face of our brand, providing exceptional customer service and fashion expertise to our customers. You will be responsible for creating a welcoming and engaging shopping experience, driving sales and increasing customer loyalty. **Responsibilities:** • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Represent the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • A staff discount card, usable on all our H&M Group brands in stores and online • Inclusion and diversity: we strive to have a fair and equal process and consider all diversity dimensions in our recruitment process • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off • Ability to express your personal style with our employee discount at H&M, & Other Stories, and COS • Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Opportunities for career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off