Fashion Sales Advisor

You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You will also contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store, supporting them with direct customer service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. * Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.