Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, and actively selling our products. You will use your fashion and product knowledge to provide customers with the best experience, while also working on garment refill and care, presentation, and contributing to a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service by welcoming and guiding customers through the store, supporting them with direct customer service, and actively promoting and selling our products • Use fashion and product knowledge to share relevant information with customers, keep up-to-date with fashion trends, and provide style advice • Work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house • Support with commercial or operational actions to reach sales targets with store management team • Participate in relevant available onboarding, introduction processes, and trainings and courses relevant for your role and future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. * Support with opening and closing of the store • Follow all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • Inclusion and diversity: H&M is a part of H&M Group, and we strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organization • Global benefits, local perks, and competitive perks and benefits • Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Comprehensive benefits inclusive of health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community