Fashion Sales Advisor

**Responsibilities:** * Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience, supporting them with direct customer service * Willingness to engage and have conversations with customers to provide excellent service * Guide customers through our fashion trends, stories, and products in all areas of the store * Ability to effectively promote and sell our products to customers * Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives * Representing yourself and the H&M brand positively during all customer interactions * Support with commercial or operational actions to reach sales targets with store management team * Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. * Use your product and fashion knowledge to share relevant information to customers * Retain and share your service, fashion, and store operations knowledge and skills with colleagues * Follow all procedures, routines, and legal requirements in all areas of the store * Give and receive feedback with your colleagues to learn, develop, and support each other * Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development * Complete full garment cycle from unpacking and refill to steaming and ensure good garment care * Operate fitting room and checkout areas according to best practice and processes * Contribute to a clean and tidy sales floor and back of house (including stockrooms) * Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines * Ensure good stock levels with replenishment routines on sales floor * Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. You have sales experience working in a dynamic and collaborative environment that you can apply to your role, and experience working with customer service in fashion, retail, or other service-related industries. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.