Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, guiding customers through the store, and actively promoting our products. You will work closely with your store team to deliver an excellent customer experience and contribute to a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store, supporting them with direct customer service • Promote and sell our products to customers, using your fashion and product knowledge to share relevant information • Represent yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) • Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious • Motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment, preferably in fashion, retail, or customer service • *Benefits:** We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. Our benefits include a staff discount card, usable on all our H&M Group brands in stores and online, as well as our global incentive program (HIP). Additionally, local markets offer competitive perks and benefits