Fashion Sales Advisor

**Overview** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, and actively selling our products. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. **Responsibilities** * Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service * Guide customers through our fashion trends, stories, and products in all areas of the store * Actively promote and sell our products to customers * Representing yourself and the H&M brand positively during all customer interactions * Support with commercial or operational actions to reach sales targets with store management team * Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers * Use your product and fashion knowledge to share relevant information to customers * Retain and share your service, fashion, and store operations knowledge and skills with colleagues * Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development **Qualifications** * Passionate about fashion and everything we create in-store * Motivated by giving customers a great experience * Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented * Experience working in a dynamic and collaborative environment that you can apply to your role * Experience working with customer service in fashion, retail, or other service-related industries **Benefits** * Attractive benefits with extensive development opportunities around the globe * Staff discount card, usable on all H&M Group brands in stores and online * Inclusion and diversity initiatives, aiming to create a positive impact on how we address challenges and relate to colleagues and customers * Competitive perks and benefits, varying by employment type and country * Access to comprehensive benefits, including health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community