Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, guiding customers through our fashion trends and products, and contributing to a clean and tidy sales floor and back of house. You will work closely with the rest of your store team to deliver an excellent customer experience. **Responsibilities:** • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available • Use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience • Actively promote and sell our products to customers, including our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Represent yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give and receive feedback with colleagues to learn, develop, and support each other • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • Our benefits include a staff discount card, usable on all our H&M Group brands in stores and online • In addition to our global benefits, all our local markets offer different competitive perks and benefits, which may differ between employment type and countries • Our company values diversity and inclusivity, and we strive to create and maintain fair and equal workplaces throughout our organization