Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing excellent customer service, guiding customers through our fashion trends, and promoting our products to customers. You will work closely with the rest of your store team to deliver an excellent customer experience and contribute to a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • *Qualifications:** • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • You should also enjoy working in a collaborative and dynamic environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online • In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP • We are committed to providing reasonable accommodations for applicants with disabilities • We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases