Fashion Retail Sales Associate

**Overview:** As a Fashion Retail Sales Associate at H&M, you will be responsible for providing exceptional customer service, welcoming and guiding customers through the store, and actively selling our products. You will work closely with the rest of the store team to deliver an excellent customer experience and maintain a clean and tidy sales floor and back of house. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Use fashion and product knowledge to provide customers with relevant information and promote products • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Represent the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc.) * Support with opening and closing of the store • Follow all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • Inclusive and diverse work environment • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Express your personal style with our employee discount at H&M, & Other Stories, and COS