Fashion Retail Sales Advisor/Consultant

Client Experience • Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Addresses client concerns, coming to resolution when possible, and involving management where appropriate • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional • Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model • Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws • Participates and assists in the preparation for the stores’ inventory • Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business • Follows all ANN INC. operational guidelines, processes, and procedures • Reviews Bulletin Boards daily Position Requirements • Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines • Communicatio: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates • Accuracy: Ability to handle cash and provide change without error • Schedule: Remains flexible in scheduling that meets the needs of the business • Physical: Ability to lift and carry up to 20 pounds occasionally. We do not discriminate in any of our employment policies and practices.