Fashion Retail Ambassador

At Rails, we're seeking a talented individual to join our team as a Fashion Retail Ambassador. As a key member of our store team, you will play a crucial role in promoting brand engagement with clients, partners, and within your city. Key Responsibilities: • Performance: Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved • Be a support to execute business plans to accelerate the business forward and remedy opportunities • Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally • Ensure store atmosphere upholds the image of the brand Client Centric Approach: • Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall • Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums) • Follow through on customer journey as required to ensure a content client • Support the needs of the client through styling advice and suggestion with every engagement • Solution oriented approach to finding resolutions to customer service issues Marketing & Community: • In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development