Fashion-Forward Retail Sales Associate

A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities.Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.Willingness to engage and have conversations with customers to provide excellent service.Guide customers through our fashion trends, stories & products in all areas of the store.Effectively promote and sell our products to customers.Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.Represent yourself and the H&M brand positively during all customer interactions.Support with commercial or operational actions to reach sales targets with store management team.Fashion & Trend AwarenessKeep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.Use your product & fashion knowledge to share relevant information to customers.Team & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleagues.Follow all procedures, routines, and legal requirements in all areas of the store.Give & receive feedback with your colleagues to learn, develop & support each other.Participate in available onboarding, introduction processes & trainings and courses relevant for your role & future development.Retail Operations / Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment care.Operate fitting room and checkout areas according to best practice & processes.Contribute to a clean and tidy sales floor and back of house (including stockrooms).Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.Ensure good stock levels with replenishment routines on sales floor.Maintain best practice for any in‑store OMNI services & in‑store tech services/tools.Support opening and closing of the store.Follow all H&S guidelines and legal requirements applicable to role and responsibilities.Who You ArePassionate about fashion and everything we create in‑store.Motivated by giving customers a great experience.Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.Enjoy working in a collaborative and dynamic environment.Have sales experience working in a dynamic and collaborative environment that can be applied to your role.Experience working with customer service in fashion, retail or other service‑related industries.Why You’ll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.We pride ourselves on being a values‑driven organization, guided by our7 unique values that have been part of our success story for over 75 years.Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.We are an inclusive company where you’re encouraged to be yourself at work.Large global talent community, where career growth and aspirations have no limits.Supporting overall wellbeing with comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.Express personal style with our employee discount at H&M, Other Stories, and COS.Job Status: Hourly, Non‑ExemptEEOC Code: SLSCompensation: Sales Associates Pay Rate $15.50 per hourLocationSpringfield Mall, Springfield, United States#J-18808-Ljbffr