Fashion E-commerce & Customer Experience Coordinator

Fashion E-commerce & Customer Experience Coordinator

Los Angeles, CA

1099 Contractor

Must Be Bilingual

Pay $23-25 HR

A luxury fast-growing, women-led luxury fashion brand. We are looking for a highly organized, proactive, hands-on Fashion Commerce & Customer Experience Specialist to take full ownership of daily messaging, customer communication, and operational support.

This is not a desk-only role. This position is fast-paced, mobile, and hands-on, requiring someone who is comfortable moving between departments, juggling multiple priorities, and taking initiative without being micromanaged.

If you thrive in dynamic environments, enjoy problem-solving in real time, and take pride in keeping systems running smoothly, this role is for you.

Role Overview

The Fashion E-Commerce & Customer Experience Coordinator is responsible for managing all brand communication channels, supporting e-commerce operations, coordinating influencers and assisting with daily operational workflows.

This role supports the Operations Manager by ensuring customers feel taken care of, messages are handled promptly, and internal systems remain organized and efficient at a luxury brand standard.

This is a 1099 independent contractor position.

Core Responsibilities

Customer Communication & Messaging

◦ Website inquiries

Respond to customer questions, concerns, returns, and exchanges promptly and professionally
Maintain a luxury, brand-aligned tone in all communication
Take ownership of follow-ups and resolution without reminders
Identify recurring customer issues and flag patterns to improve workflows

E-Commerce & Order Support

Monitor Shopify orders daily
Ship multiple orders daily
Update order statuses
Create and print shipping labels
Flag delayed or problematic orders before they escalate
Support overall inventory and production departments

Operational & Administrative Support

Maintain organized digital systems including:

◦ Google Drive

◦ Trackers and inboxes

Keep detailed records of orders, returns, influencer activity, and inventory notes
Assist with tracking and restocking packing and warehouse supplies
Support daily workflow between production, packing, and shipping teams
Be available to assist across departments when needed

Work Style & Expectations

This is a fast-paced, hands-on role
Team player and high achiever
You will be moving between departments and assisting where needed
Must be comfortable being cross-trained in multiple areas
Must take initiative and operate independently after training
Must be adaptable during high-volume launches and peak seasons
This role requires strong multitasking and time management skills

Qualifications

Experience in fashion, e-commerce, retail, or customer service preferred
Strong written communication skills
Comfortable with Shopify, email platforms, and social media
Highly organized and detail-oriented
Self-motivated and reliable
Calm under pressure and solution-focused
Comfortable working in a dynamic, growing brand environment
Bilingual (English/Spanish)

Success in This Role Looks Like

Customers feel heard, supported, and taken care of
Messages are responded to quickly and professionally
Orders move smoothly through the system
Systems stay organized without constant oversight
The Founder and Operations team can focus on growth and vision

Position Details

Position Type: 1099 Independent Contractor
Schedule: Flexible with availability during business hours
Location: On-site / Hybrid (hands-on, mobile role)
Industry: Luxury Fashion / E-Commerce

$23-25 HR

Pay: $23.00 - $25.00 per hour

Work Location: In person