Fashion Client Advisor

As a Client Advisor at Printemps New York, you will be the face of our luxury retail department, providing exceptional service and expertise to our clients.

Your role will focus on creating a personalized and memorable shopping experience, building lasting relationships, and representing the high standards of the Printemps brand. With your knowledge of beauty products, trends, and luxury service, you will inspire and guide clients to discover the best products to meet their unique needs.

Printemps New York offers a curated selection of approximately 400 brands, with a strong focus on French maisons alongside brands from around the world, including Switzerland, Korea, Austria, and beyond.

The assortment is dynamic and continually evolving, featuring exclusive collaborations available only at Printemps. This role requires a specialist with expertise in shoes, ready-to-wear, handbags, and other luxury retail items, capable of delivering elevated product knowledge and personalized service within a luxury retail environment.

Selling Requirements:

Conduct in store and/or remote selling activities, acting as a personal shopper
Sell products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand's method:
Initiate contact with customers and welcome them both on counter and through traffic-stopping
Connect with authenticity. Identify and understand clients needs through the art of conversation
Propose and demonstrate personalized product offers including shoes, handbags, Printemps exclusive products, and other luxury retail items. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion approach
Communicate passionately, always share and educate clients on the brand and products
Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.

Client Experience and Management:

Develop enduring relationships with existing clients in store and remotely
Engage new clients to the brand, through genuine interactions
Learn and leverage company's content and tools to register client data, drive traffic, develop client loyalty and take actions
Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
Grow customer relationships through clientele experience, offering omnichannel services, targeted sampling, personalized services.

Operations:

Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
Understand and support merchandising guidelines and inventory management.
Operate cash registers and assist closing daily revenues.
Perform all assigned operational and administrative tasks
Maintain and contribute to a positive work environment
Demonstrate immaculate personal grooming standards in accordance with the company's guidelines
Frequently handle, lift, and move merchandise safely

Education, Experience and Skills Needed:

1-2 years of retail experience required, preferably in the luxury retail environment
Knowledge and ability to build strong client book.
Proven track record in achieving retail results (sales and profitability).
Experience in selling shoes, handbags, and ready-to-wear. Preferably in a luxury environment.
Digital savvy; experience/comfortable with operational POS systems
Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS).
Able to work on weekends, holidays, and evenings.

Language Skills:

Exceptional interpersonal and communication skills, both verbal and written.
Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments.

Printemps does not provide work authorization sponsorship for this position. Candidates must have legal authorization to work in the United States at the time of application.

Printemps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printemps complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

Printemps is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

At Printemps, we work together with elegance, and we welcome all applicants for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. You’ll experience our unique French and Luxury culture, along with our brilliant Ambassadors who will support and inspire you.

Pay: $22.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person