ESSENTIAL FUNCTIONS Build solutions for customers in your department through a consultative sales process that is focused on each customer s specific needs and your deep knowledge of products and trends in your department. Continually strive to improve your expertise of products and technologies in your area through company trainings as well as your own independent research. Be responsive and take ownership of any customer issues in person or via phone in collaboration with your manager. Demonstrate a Customer Centric attitude by always greeting and serving customers in an engaging and friendly manner and going above and beyond to understand each customer and solve for each one s unique need. O (Occasionally) = Occupation requires this activity up to 33% of the time (0 • 2.5+ hrs/day) F (Frequently) = Occupation requires this activity from 33% • 66% of the time (2.5 • 5.
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