CUSTOMER SERVICE – OFFICE ASSISTANT
20-25 hours per week
We have fair pay starting at $25 per hour – we truly value our employees and strive to keep them motivated with performance-based raises.
ABOUT US
We are a small, eco-friendly women’s clothing company based in Seattle, WA. Using only the finest natural fibers, Beyond Threads creates contemporary fashions that celebrate Peruvian craftsmanship and rich history in textile arts. We see quality, long-lasting apparel as a worthwhile investment and our timeless designs reflect that vision. Our line has been ethically and sustainably made in Peru since 1992. Each year we produce two collections Spring/Summer and Fall/Winter – that we sell to both wholesale clients and retail customers.
THE JOB
We need a reliable candidate to assist us with customer service, administration, and operational support in our studio office and warehouse. Ideally, we would like someone who is interested in long term growth with our company. When you work for a small business, you need to wear many hats and assist with a wide variety of tasks. One day you may spend working on customer service emails, receiving/shipping customer orders, and updating images on the web siteA. Being self-motivated, detail oriented, and responsible is a must! We always appreciate creative problem solving and welcome new ideas.
Applicant must have excellent written and verbal communication skills – bilingual English/Spanish is a bonus, as we do business with Peru, but not essential to the job.
Regular Job Responsibilities:
· Receive customers service calls/emails regarding inventory availability, shipping status, general questions
· Maintain contact with wholesale clients to receive/verify orders and go over payment procedures
· Support with a variety of daily operations
· Keep tabs on current inventory status and reflect an accurate count in the system
· Assist with unpacking shipments from factories and organize received product in warehouse
· Assist with shipping customer orders
· Receive, prepare, and coordinate distribution of samples to our Sales Representatives
· Assist with preparation for Trade Shows and meetings with potential wholesale clients
· Organize and maintain clean office workspace
· Creative input! We want to hear your thoughts on new designs, colors, and fit.
Required Qualifications:
Customer Service experience 3+ years: Fashion industry experience is a plus!Proficiency with Microsoft Office: Word, Excel, OutlookExceptional time management and organizational skillsApplicant must be able to organize and complete multiple tasks in order to meet deadlines.Must be able to adapt quickly to changing priorities and keep-up in fast-paced environment.If this sounds like a good fit for you, please email a cover letter and resume.
Job Type: Part-time
Pay: $24.00 - $25.00 per hour
Work Location: In person
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