Job Summary We're seeking a seasoned Sr. Customer Success Manager to join our AVS Signature Team. As a key member of our team, you'll be responsible for driving impactful changes within our largest and most visible retail brands. Responsibilities • Utilize advanced data analysis to uncover growth opportunities and optimize operations • Provide tactical support to vendors to ensure prompt resolution • Be the end-to-end owner of the vendors' promotional events • Drive a strong on-site experience for our customers by partnering with the catalog team(s) • Build trusted relationships with vendors and advocate for their needs within Amazon • Collaborate cross-functionally to deep dive and resolve complex vendor issues • Educate vendors on Amazon's tools, policies, and growth strategies
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