Fashion Ambassador

**Overview:** As a Fashion Ambassador at H&M, you will be responsible for providing exceptional customer service, guiding customers through our stores, and actively selling our products. **Responsibilities:** • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories & products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) • Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • As a Fashion Ambassador, you'll be passionate about fashion and everything we create in-store. * You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. * You have sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. * In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.