Fashion Advisor, Watches & Fine Jewelry - Westfield UTC

Summary

The Fashion Advisor, Watches And Fine Jewelry at Westfield UTC delivers an elevated in-store client experience to drive conversion, retention, and revenue. This role partners with the boutique leadership and sales team to develop new customers, build lasting client relationships, and represent the brand with professionalism and enthusiasm. The advisor supports the full client journey including outreach, sales, and follow-up on repairs and alterations.

Responsibilities

Convert walk-in traffic to clients and brand ambassadors through engaging product presentations and exceptional serviceProvide prompt, warm, and professional client service to optimize the client experience and drive salesBuild and maintain genuine client relationships through consistent outreach and follow-upCoordinate intake of repairs and alterations and maintain timely communication with clients regarding statusWork collaboratively with boutique colleagues and leadership to meet business targetsSupport visual merchandising and boutique standards as directedRequirements

Minimum 3 years of related experience; watches and jewelry knowledge preferredHigh school diploma or equivalentExcellent communication and customer service skillsAbility to lift up to 15 lbs and perform physical tasks as neededFlexible schedule with availability for late nights, weekends, and some holidaysIn-store, front-of-house presence required to deliver elevated client service