About the position
We are looking for a Fashion Advisor for our Nordstron Topanga CHANEL Boutique with a passion for client service and an expertise in fashion. The Fashion Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales-team, and report to the Boutique’s leadership.
Responsibilities
Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brandOptimize the client experience through providing clients with prompt, professional, warm and courteous serviceBuild genuine relationships with clients through thoughtful and consistent outreachDemonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectationsTake in repairs and maintain consistent follow up with clients regarding repairs and alterationsRequirements
Ability to thrive in a team environment and work collaborativelyUnderstanding of, and passion for client experienceExcellent communication skillsPassion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiativesCuriosity and desire to learn and grow professionally within the world of CHANELMinimum 3 years experience in Luxury Retail with a focus on All Categories; Ready to Wear, Shoes, Handbags, CJ, OA, etc.Minimum High School DiplomaAbility to lift 15 lbs.Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.Nice-to-haves
Foreign language skills are preferred but not requiredBenefits
Wellbeing resources include Wellbeing Days in Retail and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K, and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
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