Job Scope:
The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.
Main Duties & Responsibilities
Customer Service
Promote high customer service standards throughout the shopping experienceAttend to customer needsActively seek inputs from customers and efficiently address complaints to reinforce service standardsGather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.Update clients on upcoming eventsProvide support in VIP events and ensure proper follow up with clients as neededInform clients about policies policies and procedures to ensure transparency; including and not limited to refund and exchange policies
Sales & POS
Meet and maximize cross selling & up selling sales targetsAdhere to the standards of operationsSupport the manager in achieving the Boutique’s goalEnsure security procedures for merchandise are observed at all stages in the sales processEnsure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s imageProcess accurately and efficiently cash register operations from opening to close and protect company assetsSupport in efficient cost allocation by optimally using Boutique products and not exceeding availability
Position Requirements
Education Background: High School Diploma or equivalent.Six to eight years of experience in the high‐end retail fashion industryStrong communication and negotiation skillsHigh customer centricityTeam oriented with proper conflict management skills
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