Elite Customer Service Representative (Fashion Specialist) - REMOTE - $20/hr

* * * We Are Hiring During Covid-19 for Remote (Work-from-Home) Positions * * * The Elite Customer Care Representative (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Elite Brand Ambassador assists customers with all aspects of customer service including general customer service assistance and escalated issues across the following line of business: Fashion, Boutique, and Watches and Fine Jewelry. The Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world-class customer service to their customers. Thrive in an environment with high-performance standards Ability to maintain an elevated customer conversation and exhibit genuine empathy when appropriate Embrace the commitment to customer service and nourishes brand loyalty Ability to accurately document customer interaction details with limited errors Applies high-quality customer service guidelines while servicing customers Applies client and VIPdesk Connect policies as applicable whenever interacting with customers Other duties as assigned Requirements: Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin Must have a home-office environment, wired internet connection, headset, webcam and a computer system that meets VIPdesk Connect policies and maintenance requirements Able to work weekends History of consistently meeting success metrics Mastery of program expectations and policies, ability to exercise independent judgment and discretion Superior verbal and written communication Able to type at least 35 WPM with proper spelling and use of grammar Flexible, adaptable, and willing to take on new challenges Able to use effective and probing questioning and listening techniques to identify customer needs Savviness and experience with technology is essential as multiple systems are in use Have experience with luxury brands and serving affluent customers preferred Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence Have a genuine passion for fashion, fragrance, cosmetics and luxury goods High school diploma or equivalent Able to successfully pass a credit, criminal, and employment reference security check Preferred Qualifications: Previous in-store fashion retail experience, ideally in luxury retail Have a genuine passion for fashion, fragrance, cosmetics, and luxury goods Working knowledge of Microsoft Office Suite College degree preferred Able to learn and work independently and exhibit ownership as well as in a team environment VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V