* * * We Are Hiring During Covid-19 for Remote (Work-from-Home) Positions * * *The Elite Customer Care Representative - Fashion Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Elite Brand Ambassador is dedicated exclusively to the customer service program and is responsible for providing an amazing customer experience for all customers. The Elite Brand Ambassador assists customers with all aspects of customer service including general customer service assistance and escalated issues across the following line of business: Fashion, Boutique, and Watches and Fine Jewelry. The Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world class customer service to their customers. Essential Responsibilities include the following (but are not limited to): Thorough understanding of and certification in Fashion, Boutiques, Watches and Fine Jewelry Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs Utilize multiple service channels (email, chat, phone, text, etc) to provide an outstanding customer experience Ability to retain and convey thorough knowledge and benefits of Chanel’s products Monitor and return voicemail messages Confident and driven to find solutions to customers issues Meets or exceeds all program metrics (e.g. quality, attendance, phone KPIs, etc.)
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