ECOMMERCE SUPPORT ANALYST

Job Description Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. As an eCommerce Support Analyst, you will be required to support both the eCommerce Development & the eCommerce Production Support Teams. When Issues are identified within the eCommerce landscape, you will be required to perform 1st level investigation and troubleshooting. * Create and resolve tickets in both our ServiceNow application & Salesforce Service Cloud application* Monitor all reports that are produced by eCommerce Production Support Team to ensure the health of all areas of the eCommerce Landscape* Monitor all notifications sent to eCommerce Production Support to ensure that requests for action are responded to and acted upon when appropriate* Monitor Email sent to eCommerce Production Support Team* Schedule meetings, and lead meetings when necessary* Use technology tools as directed and within established guidelines* Create and run ad-hoc SQL queries* Participate in testing initiatives and document testing results* Analyze data* Work with both Technical Team members as well as Functional Team members* Take lead in investigation of issues/occurrences and follow through to resolution* Provide ongoing and ad hoc analytical support to our Retail Partners when required* Be observant in identification of emerging trends/patterns and reporting unusual circumstances observed in the field to management team* Alert management of issues or concerns that require escalation for resolution or which may indicate a larger, underlying problem* Maintain confidentiality of the organizations user data* Schedule, perform or assign any required follow-up in accordance with guidelines